MRO EXPRESS houses 3 fully trained and accredited MRO assistants that are able to handle all customer service oriented calls with expedience and personalization. The turn around time for all negatives is normally less than 3 hours but always within 24 hours of receipt from the lab. All positive reviews are addressed immediately and the physicians are alerted to random D.O.T. status or other critical information regarding the time sensitivity of the positive review.
The following organizations and resources provide free, confidential assistance to individuals who have, or know someone who has, a problem with alcohol or other drugs.
SUBSTANCE ABUSE TREATMENT LOCATOR
This Substance Abuse and Mental Health Services Administration (SAMHSA) Web Site and toll-free phone line help indivduals locate drug and alcohol abuse treatment programs in their communities.
Phone: (888) 4 AL-ANON
Al-Anon provides information on the effects of alcohol abuse and refers friends and families of alcohol abusers to nearby support groups. Al-Anon's purpose is to help families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend. Alateen is the organization's program for young people whose lives have been affected by someone else's drinking.
ALCOHOLICS ANONYMOUS (AA)
AA offers a way to stop drinking to individuals who feel they have a problem with alcohol. AA groups are located in most cities and rural communities throughout the country. Look up, "Alcoholics Anonymous" in a local telephone directory for a contact in your area.
AMERICAN COUNCIL ON ALCOHOLISM
This service provides referrals to alcoholism treatment programs nationwide and distributes written materials on alcohol abuse problems.
This worldwide program provides support for friends and families of individuals with substance abuse problems.
FOCUS ON RECOVERY HELPLINE:
This helpline provides support and information for recovering drug addicts through referral to local helplines staffed by other recovering addicts.
NATIONAL COUNCIL ON ALCOHOLISM AND DRUG DEPENDENCE HOPELINE
Phone: (800) NCA-CALL
www.ncadd.org This organization, a planning and oversight agency for public substance abuse treatment programs, provides written information on alcohol and drug abuse and referrals to treatment and counseling services nationwide.